National Grid Warns New England Customers of Latest Payment Scam
FOR IMMEDIATE RELEASE: February 19, 2013 Contact: Media Relations, 781-907-3980
NATIONAL GRID WARNS NEW ENGLAND CUSTOMERS OF LATEST PAYMENT SCAM
Company Reminds Customers Direct Payments Are Never Taken Over the Phone
WALTHAM. Mass., -- National Grid is warning its customers of a new, nationwide utility bill scam. In the past several days National Grid electric customers have received telephone calls from individuals claiming to work for National Grid. These scammers demand payment on past due balances for electric accounts and threaten customers that their service will immediately be shut-off for non-payment. In some cases the caller also tells the customer that they may have a faulty meter that is dangerous and in need of replacing for a substantial fee. Callers are being directed to make an immediate, over-the-phone payment in order to keep their power on.
National Grid never seeks payment of any type over the telephone and urges customers who have received these calls to call the Customer Contact Center immediately. Customers in New England can call 1-800-322-3223.
National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.
In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.
National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts, and Rhode Island.
For more information please visit our website: www.nationalgridus.com.